EE Admits Issues In Their UK 4G Service

EE has admitted that the launch of its 4G service in the UK has gotten off to a rocky start, in the rush to get 4G out there as quickly as possible has caused some glitches to the customers, who complained they had no service at all, leaving them unable to send or get texts, or take incoming calls.

Quite a few people have been vocalising their frustrations on Twitter and Social Media,  with some people having to cancel their orders, or potentially wait weeks with barely any information, or  getting sent T-mobile SIMs time and time again instead of 4G-enabled EE ones.

Now, in a statement released to the Telegraph, EE has admitted that the network’s been suffering from issues getting new customers set up and running on 4G:

“In a small number of instances in week one, a gap in a process on SIM distribution has delayed customers in accessing the EE network. We have now identified the teething problem in this process and a dedicated team has resolved all issues it created on a customer-by-customer basis.”


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